Maintenance Services

We make every attempt to address maintenance requests in a timely manner. However, emergency issues must be given priority over non-emergency
requests. For your reference, here is a brief list of what is considered routine maintenance issues vs. emergency maintenance issues.

Emergency Maintenance:

  • Security or Health Hazard
  • Heat not functioning
  • Water flooding
  • Electrical outlet smoking/sparking

Non-Emergency Maintenance:

  • Lost key or locked out
  • Leaky faucet
  • A/C not functioning

Extreme Scenarios:

Always call 911 first for all major emergencies including: burglary or vandalism, fire, criminal activity on the premises. After reporting the
emergency to 911, call your property manager to report the issue.

Routine Maintenance should be handled by residents:

  • Changing light bulbs
  • Plunging clogged toilets/sinks/tubs
  • Replacing batteries in smoke detectors
  • Resetting garbage disposals
  • Flipping breakers/replacing fuses

How to Report a Maintenance Issue:

Emergency:

Emergency maintenance issues may be called to the office during business hours (9-5, Monday through Friday). If after hours, call 434-972-1998 and leave a message and the on call maintenance tech will get back to you.

Non-Emergency:

Please use the link below to submit any non-emergency maintenance requests. When leaving a message or notifying by email or tenant portal, please
leave very detailed information – specify the exact location of the issue, how long it has occurred, and what measures you have taken (if any) to
fix it. Always leave a contact number should our maintenance staff have additional questions.

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