We make every attempt to address maintenance requests in a timely manner. However, emergency issues must be given priority over non-emergency
requests. For your reference, here is a brief list of what is considered routine maintenance issues vs. emergency maintenance issues.
- Security or Health Hazard
- Heat not functioning
- Water flooding
- Electrical outlet smoking/sparking
- Lost key or locked out
- Leaky faucet
- A/C not functioning
Always call 911 first for all major emergencies including: burglary or vandalism, fire, criminal activity on the premises. After reporting the
emergency to 911, call your property manager to report the issue.
Routine Maintenance should be handled by residents:
- Changing light bulbs
- Plunging clogged toilets/sinks/tubs
- Replacing batteries in smoke detectors
- Resetting garbage disposals
- Flipping breakers/replacing fuses
How to Report a Maintenance Issue:
Emergency maintenance issues may be called to the office during business hours (9-5, Monday through Friday). If after hours, call 434-972-1998 and leave a message and the on call maintenance tech will get back to you.
Please use the link below to submit any non-emergency maintenance requests. When leaving a message or notifying by email or tenant portal, please
leave very detailed information – specify the exact location of the issue, how long it has occurred, and what measures you have taken (if any) to
fix it. Always leave a contact number should our maintenance staff have additional questions.